Guest Service Agent

Location: Canmore, Alberta, Canada

Department: Canmore and area

Type: Full Time

Min. Experience: Entry Level

Imagine stepping outside for your break and instead of cars honking and cell phones ringing; you hear the wind moving the trees, birds chirping, and you feel the warm sun shining from between majestic mountain tops. You can already feel stress subsiding and its only day one. Welcome to Canmore.

Essential Functions:

  • Greet customers, listens to understand requests, responds with appropriate action and provides accurate information such as outlet hours and local attractions.
  • Completes the registration, check-in, and check-out procedures.
  • Assists guests in making payments by accepting multiple forms of payment and ensures accurate completion of the task.
  • Promptly answers the telephone-using positive and clear English communication.
  • Uses the company computers to input and receive information.
  • Remains calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues.
  • Fields guest complaints and inquiries; conducting through research to develop the most effective solutions and negotiate results.

Specific Knowledge, Skills, and Abilities

  • Familiarization in the use of a calculator to prepare calculations without error.
  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
  • Ability to stand and move throughout front office.
  • Ability to read, listen and communicate effectively in English, both verbally and in writing.
  • Ability to access and accurately input information using Property Management System.
  • Auditory and visual ability to observe and detect signs of emergency situations.

Education and/or Experience

  • Must have minimum high school diploma or equivalent.
  • Post secondary education in a related discipline is an asset.
  • Must have minimum 6 months experience as Guest Service Agent (Front Desk Agent) or Night Audit.


  • Varying shifts may be required.
  • Competitive wage and benefits package is provided. ($14/hr to start)
  • Accommodation may be available for a fee if required.

Being a part of the Clique Hotels and Resorts goes along way, some perks you can look forward to are being a part of a thriving organization that encourages personal growth & development and will cater to provide an unbeatable work/life balance whenever possible.

Clique Hotels & Resorts is an equal opportunity employers and positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, religion or belief, marital status, or pregnancy and maternity.

Forward this Position
Recipient email address (one)
Your name
Your email address
Enter a message (optional)
Apply for this Position
* Required fields
Using "Apply With LinkedIn" in IE11? Read this first. Connecting LinkedIn
First name*
Last name*
Email address*
Phone number*

Attach resume ( .pdf, .doc, .docx ) or paste resume

Paste your resume here or attach resume file

Cover Letter*
I hereby certify that the answers that I will provide in this questionnaire are valid and true to the best of my knowledge. If the information provided is found to be non-factual in any way, I am liable to be terminated. All information provided will be verified by our Human Resources team. Please notify our team if a correction needs to be made to any statement made.*
Are you legally entitled to work in Canada?*
If you have an open work permit or visa to work in Canada, when does it expire? MM/DD/YYYY (eg. 08/22/2014) or MMM DD, YYYY (eg. Aug 22, 2014)
Which position your are applying for?*
What is your availability? Day Shift is 7:00 AM until 3:00 PM; Evening Shift is 3:00 PM until 11:00 PM; and Night Shift is 11:00 PM until 7:00 AM. (If you have open availability and are able to work any Day, Evening, or Night Shift, you only need to select the first box)*
What type of employment are you looking for?*
Desired Salary or Wage?*
Highest Education Obtained?*
Earliest Start Date? MM/DD/YYYY (ex. 08/12/2013) or Mon. DD,YYYY (ex. Aug. 12, 2013)*
If you have any planned vacations coming up or days that you will need off, please indicate below. If none, please type "none".*
Were you referred from a current employee? If so, please type that employee's name.
What is your address?*
Our staff accommodation at your location of preference may be full. There are hostels and rentals available in Canmore should you require them. Which situation best describes your requirements:*
One of our Canmore area properties is located outside of the Town of Canmore. In order to work at this location, you would need to have reliable transportation as there is no public transit service in that area (except taxi). Please indicate your location preference below.*
Are you willing to relocate?*
What’s your citizenship / employment eligibility?*
What’s your highest level of education completed?
College or University
LinkedInLinkedIn profile URL:
What languages do you speak fluently?*
Desired salary*
Earliest start date?*
Can you work weekends?*
Can you work evenings?*
In 150 characters or fewer, tell us what makes you unique. Try to be creative and say something that will catch our eye!*
References: Please enter names and contact information:
Human Check*